To provide clients with the best service possible – that’s our goal. Recently, our teams have been diligently working to refine and improve the processes that drive our operations.

We’ve made changes to our internal processes, documenting over 100 procedures to help our property and project management teams run smoothly. The changes have already made things more efficient for everyone involved.

With internal processes streamlined, we turned our attention to enhancing external processes, focusing on the standards of care we provide at the sites we manage. Starting with concrete and snow removal—critical services for our owners and tenants—we established benchmarks for quality and efficiency. These services are not only vital for immediate needs but also influence long-term maintenance requirements.

Working together with vendors, owners and colleagues, and leveraging our collaborative process, we now look forward to the improvements and benefits that the new standardized procedures for concrete work and snow removal will bring. These standards serve as a reference for our teams during bid procurement, material selection and work scheduling, ensuring consistency and quality at every site we manage.

By setting even higher standards for quality and efficiency, you can be assured that our procedures and service are consistently excellent.

Our new processes have created significant efficiencies for both our team and our clients. As always, we remain committed to expansion while staying client-focused. It’s important to note that while our internal processes are fully implemented, the enhancements to our external processes are still in development and will be rolled out progressively.

This article appeared in our company newsletter in September of 2024. Please click here to download the entire newsletter.